Privacy Policy
That Muscle Guy is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable Queensland legislation including the Information Privacy Act 2009 (Qld). This policy explains what information we collect, how we use and store it, and your rights in relation to that information.
1. Who We Are
That Muscle Guy is a sole-trader myotherapy practice operated by Shaun Gaskett (BHSc. Myotherapy) at clinics in Kenmore and Jindalee, Queensland, Australia. References to "we", "us", or "our" in this policy refer to That Muscle Guy.
Contact: book@thatmuscleguy.com | 0405 441 028
2. Information We Collect
Health and Clinical Information
As a registered allied health provider, we collect health information that is necessary for the provision of myotherapy treatment. This may include:
- Full name, date of birth, and contact details
- Medical history, current medications, and existing medical conditions
- Details of your presenting complaint, symptoms, and treatment goals
- Clinical assessment findings including postural and movement screening results
- Treatment records, session notes, and exercise prescriptions
- Private health fund details for the purpose of processing rebates
- Emergency contact information
Website and Contact Information
When you use our website or contact us, we may collect:
- Name and email address submitted via enquiry or contact forms
- General information provided in your message
- Technical data including your IP address, browser type, and pages visited (via website analytics)
Booking Platform Information
Appointments at Kenmore are managed through Halaxy; appointments at Jindalee are managed through our online booking platform. Each platform operates under its own privacy policy, and information you provide through those systems is subject to their respective terms.
3. How We Collect Your Information
We collect personal and health information directly from you in the following ways:
- New client intake forms completed prior to or at your first appointment
- Verbal communication during clinical assessment and treatment
- Written correspondence via email or online contact forms
- Through our online booking platforms (Halaxy, book online)
We will not collect personal information by unlawful or unfair means. We only collect information that is reasonably necessary for our functions as a healthcare provider.
4. Purpose of Collection — How We Use Your Information
Your personal and health information is used for the following purposes:
- Providing safe, clinically appropriate myotherapy treatment
- Maintaining accurate client health records as required by professional and legal standards
- Processing private health fund rebate claims
- Communicating with you regarding appointments, treatment plans, and follow-up care
- Responding to enquiries submitted via our website or by phone
- Complying with our obligations under applicable health legislation
We will not use your information for any secondary purpose without your consent, except where required or authorised by law.
5. Storage and Security
Your health records are stored securely within our clinical management platform (Halaxy). Electronic records are protected by industry-standard encryption, access controls, and password protection. Paper records, where applicable, are stored in locked filing systems accessible only to authorised personnel.
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. In the event of a data breach that is likely to result in serious harm, we will comply with our mandatory notification obligations under the Privacy Act 1988 (Cth) (Notifiable Data Breaches scheme).
Health records are retained in accordance with applicable professional standards and Queensland Health guidelines. Under general professional requirements, adult health records are typically retained for a minimum of 7 years from the date of last entry; records for clients who were minors at the time of treatment are retained until the client turns 25.
6. Disclosure of Your Information
We will not sell, rent, or trade your personal information. Your information may be disclosed in the following limited circumstances:
- With your consent: for example, to a referring general practitioner, specialist, or other treating health professional where clinically appropriate and you have agreed
- As required by law: for example, in response to a court order, subpoena, or mandatory reporting obligation
- To our booking and practice management platforms: Halaxy and book online, whose privacy policies govern the handling of that data
- In a medical emergency: to emergency services or relevant health professionals where disclosure is necessary to protect your life or the life of another person
We will not disclose your health information to any third party for marketing, advertising, or research purposes without your explicit written consent.
7. Sensitive Information
Health information is classified as sensitive information under the Privacy Act 1988 (Cth) and is afforded a higher level of protection. We will only collect, use, and disclose your health information for the primary purpose for which it was collected (i.e., the provision of myotherapy treatment), or with your express consent for a secondary purpose.
8. Website Analytics and Cookies
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors interact with our content. This information is aggregated and does not personally identify you. You may disable cookies through your browser settings, though some website functionality may be affected.
We do not use tracking technologies for targeted advertising or behavioural profiling.
9. Access and Correction
You have the right to request access to the personal information we hold about you, and to request that any inaccurate, incomplete, or outdated information be corrected. To make such a request, please contact us at book@thatmuscleguy.com. We will respond within 30 days.
In some circumstances, access may be restricted — for example, where providing access would pose a serious threat to the life or health of any individual, or where access would unreasonably impact on the privacy of another person. If we decline a request, we will provide written reasons.
10. Complaints
If you have a concern about how we have handled your personal information, please contact us directly in the first instance:
- Email: book@thatmuscleguy.com
- Phone: 0405 441 028
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
11. Third-Party Links
Our website contains links to third-party platforms including Halaxy, book online, Instagram, and Google Maps. We are not responsible for the privacy practices of these third parties and encourage you to review their respective privacy policies before submitting personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. Continued use of our services following any changes constitutes your acceptance of the updated policy.
13. Governing Law
This Privacy Policy is governed by the laws of Queensland and the Commonwealth of Australia, including but not limited to the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Information Privacy Act 2009 (Qld). Any disputes arising in connection with this policy will be subject to the jurisdiction of the courts of Queensland.